Business English - Taking a Message

Business English - Taking a Message Readâ the following exchange between a guest and a receptionistâ as they talk about a deferred shipment. Practice the exchange with a companion so you can feel increasingly sure whenever you leave a message. Theres a perception and jargon survey test following the dialogue.â Taking a Message Secretary: Janson Wine Importers. Hello. How might I help you?Caller: Could I address Mr Adams, if you don't mind Secretary: Whos calling please?Caller: This is Anna Beare. Assistant: Sorry, I didnt get your name.Caller: Anna Beare. That is B E A R E Assistant: Thank you. What's more, where are you calling from?Caller: Sun Soaked Vineyards Secretary: OK Ms Beare. Sick attempt and put you through. †¦ Im unfortunately the lines occupied. Might you want to hold?Caller: Oh, that is a disgrace. This worries a forthcoming shipment and its somewhat earnest. Receptionist: He ought to be free in thirty minutes. OK prefer to call back?Caller: Im apprehensive Ill be in a meeting. Could I leave a message? Assistant: Certainly.Caller: Could you disclose to Mr Adams that our shipment will be delayed and that the 200 cases requested ought to show up next Monday. Assistant: Shipment postponed †¦ showing up next Monday.Caller: Yes, and would you be able to request that he consider me back when the shipment shows up? Secretary: Certainly. Would you be able to give me your number please?Caller: Yes, its 503-589-9087 Secretary: Thats 503-589-9087Caller: Yes, the truth is out. A debt of gratitude is in order for your assistance. Farewell Secretary: Goodbye. Key Vocabulary to get a people name (action word state) have the option to comprehend a people nameto be occupied/to be locked in (action word express) have other work to do and not ready to react to a phone callto hold the line (action word state) look out for the telephoneâ to leave a message (action word express) have somebody observe a message for somebody elseto be free (action word express) have time accessible to do somethingurgent (descriptive word) significant requiring consideration immediatelyshipment (thing) conveyance of merchandiseto defer (action word) put off something to a later date or timeto be deferred (action word express) not have the option to occur on schedule, be postponedto get back to somebody (action word stage) return someones call Taking a Message Comprehension Quiz Check your comprehension with this different decision cognizance test. Check your answers underneath, just as training key articulations from this dialogue.â 1. Who might the guest want to address?  The receptionist Anna Beare Mr Adams 2. Which organization does the guest speak to?  Jason Wine Importers Sun Soaked Vineyards Beare counseling 3. Is the guest ready to finish her errand?  Yes, she talks with Mr Adams. No, she hangs up. No, yet she leaves a message. 4. Which data does the guest wish to leave?  That they havent got their shipment yet. That there is a brief pause in the shipment. That the wine was of low quality. 5. What other data does the assistant request?  The time of day The guests phone number They kind of wine delivered Answers Mr AdamsSun Soaked VineyardsNo, however she leaves a message.That there is a brief pause in the shipmentThe guests phone number Jargon Check Quiz Hello. By what means can I ______ you?Could I ________ to Ms Devon, please?Whos ____________, please?________ is Kevin Trundel.Im sorry, I didnt ____________ your name.Im sorry. Shes ___________. Would i be able to take a ____________?Could you request that her call me _________?Could I have your ___________, if it's not too much trouble Answers helpspeakcallingThiscatchbacknumber